Q1: How to control the product quality?

A1: We always attach great importance to quality control to ensure that excellent quality levels are maintained. Moreover, the principle we always maintain is “providing customers with the best quality, the best price, and the best service”.

Q2: Can you provide OEM/ODM service?

A2: Yes, we work on OEM orders. This means the size, material, quantity, design, packing solution, etc. will depend on your requirements; and your logo will be customized on our products.

Q3: How to order?

A3: Send us your sample products or choose products from our product library, tell us your quantity and specific requirements, we will give you the best quote, negotiable the union we sign the contract.

Q4: We only need a small quantity?

A4: Yes, we accept small orders (MOQ: 100pcs/Size/Color/Style) and sample orders.

Q5. What is the payment method?

A5: T/T, L/C (T/T with 30% deposit and 50% against copy of original documents or LC at sight)

Q6: Shipping method and shipping time?

A6:

By Sea: FOB, CFR, CIF… for this trial order, we will charge additional CFS (container freight station) cost of 10 to 12 USD per CBM and handling cost of about 150 USD
By Air: We partner with extremely reliable shipping carriers, offering express air service with state-of-the-art tracking system such as DHL or FedEx, UPS…

Q7: What are your shipping rates?

A7: After confirm your order, we will calculate shipping rate and keep you informed. We take it for sure that our shipping rates are very reasonable due to our long-time partnerships with the shipping companies.

Q8: When will you send me tracking information?

A8 :As soon as your package is shipped, you will receive an email notification confirming the shipment along with the tracking number. You can track your order online by then.

Q9: Am I responsible for import taxes, duties and fees in my country?

A9: Yes, all import taxes, duties and fees incurred in your country are your responsibility. You are encouraged to contact your local customs bureau to inquire about possible import taxes and other charges

Q10. What is your returns policy?

A10: We accept returns in case of our errors, such as defective or wrong items, within 10 days after the date of receipt.